AI Policy: Ensuring Confidential, Human-Centric Care

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AI Policy: Ensuring Confidential, Human-Centric Care

Wellness Lab & Clinics takes a careful, conservative approach to artificial intelligence (AI) in our practice. This policy explains what AI is and is not used for in your care, what your information is and is not exposed to, and what you can expect.

Commitment to Human Clinician Care and AI Use Standards

The therapeutic relationship is between you and your human clinician. AI does not replace clinical judgment, attend your sessions, or make treatment decisions about your care. Where AI tools are used in the operation of our clinic, we evaluate them against three standards: does it protect client confidentiality, is it appropriate for healthcare use, and does it serve the client's interest?

Where AI Is Not Used

To be explicit about what does not happen with your information:

  • Your sessions are not recorded or transcribed by AI

  • Your clinical notes are not processed through public AI tools like ChatGPT, Claude, or Gemini

  • Your personal health information is not used to train any AI model

  • AI does not make clinical decisions, assessments, or diagnoses about you

  • Your therapist does not consult AI as a substitute for clinical supervision or peer consultation

Third-Party Vendors

Some of the tools we use to operate our clinic have their own AI features built in. Where this is the case, we evaluate the vendor's data handling and choose configurations that protect client confidentiality:

  • SimplePractice (EMR): Our electronic health record is HIPAA-compliant. Any AI features within SimplePractice operate under SimplePractice's own privacy policy, which is available at simplepractice.com/privacy.

  • Email and scheduling tools: We use standard business communication tools, such as Gmail. These may use AI features such as spam filtering or suggested replies. Sensitive clinical content is not transmitted through general email channels.

What This Means for You

You can expect that:

  • The therapist sitting with you (in person or virtually) is the person responsible for your care

  • The notes in your clinical file are written by your therapist, not generated by AI

  • Your information is not being used to improve any AI system

  • If anything about how AI is used in our practice changes in a way that touches your care, we will tell you and obtain your consent first

Questions

If you have questions about AI use, your data, or how any specific tool is used in our practice, please reach out: cathi@WellnessLabAndClinics.com 541.499.5661

Note: This AI Policy is a companion to our clinic’s Privacy Policy. Read both for a complete picture of how your information is handled at Wellness Lab & Clinics.

Right to Revoke Consent

Your consent is voluntary. You have the right to withdraw this consent at any time by notifying us [me] in writing. Revoking your consent will not affect your ability to receive therapy services.